Terms and Conditions

Last updated: 19 March 2026

These Terms and Conditions (“Terms”) govern your access to and use of the website at fastcargo.one and the freight management, logistics and related services (“Services”) provided by Freight Companies Australia, trading as Fast Cargo (“we”, “us” or “our”). Please read these Terms carefully before using our website or engaging our Services.

1. Acceptance of Terms

By accessing our website, submitting an enquiry, requesting a quote or engaging our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or Services. We reserve the right to update these Terms at any time. Continued use of our website or Services after changes are published constitutes acceptance of the revised Terms.

If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Services Description

Fast Cargo provides freight management and logistics services including, but not limited to:

  • Domestic road, rail and air freight across Australia.
  • International sea and air freight forwarding.
  • Warehousing and distribution.
  • Express and time-critical delivery.
  • Bulk haulage and project logistics.
  • Customs brokerage coordination.

We act as a freight management intermediary and engage third-party carriers, warehouse operators and other service providers to fulfil shipments. The specific terms, transit times and conditions for each shipment are set out in the relevant quote, booking confirmation or service agreement provided to you.

3. Quotes and Pricing

All quotes provided by Fast Cargo are estimates based on the information supplied at the time of the request. Quotes are valid for 14 days from the date of issue unless otherwise stated in writing.

  • Prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless expressly stated otherwise.
  • Freight charges are calculated based on factors including weight, volume, origin, destination, service level and any special handling requirements.
  • We reserve the right to adjust pricing if the actual cargo dimensions, weight or nature differ materially from the information provided in the quote request.
  • Additional charges may apply for fuel surcharges, toll fees, dangerous goods handling, weekend or after-hours deliveries, re-delivery attempts, and storage beyond the agreed free period.
  • Payment terms are net 14 days from the date of invoice unless alternative terms have been agreed in writing.

4. Liability Limitations

To the maximum extent permitted by Australian law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010):

  • Our total liability for any claim arising from the provision of Services shall not exceed the fees paid by you for the specific shipment giving rise to the claim.
  • We are not liable for indirect, consequential, special or punitive damages, including loss of profit, loss of revenue, loss of business opportunity or loss of goodwill.
  • We are not liable for delays, loss or damage caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemics, industrial action, government restrictions, carrier insolvency, war, terrorism or civil unrest.
  • Carrier liability is subject to the terms and conditions of the relevant carrier, which may limit liability by weight, package or declared value. We recommend transit insurance for all shipments.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted or modified by agreement.

5. Prohibited Conduct

You agree not to:

  • Provide false, misleading or inaccurate information when requesting quotes or booking shipments.
  • Ship prohibited, illegal, hazardous or restricted goods without prior written disclosure and approval.
  • Use our website to transmit malware, spam or any material that is unlawful, defamatory, obscene or infringes intellectual property rights.
  • Attempt to gain unauthorised access to our systems, networks or data.
  • Scrape, reproduce or redistribute website content without our prior written consent.
  • Interfere with the proper functioning of the website or the experience of other users.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, icons, software and design — is the property of Freight Companies Australia or its licensors and is protected by Australian and international intellectual property laws.

  • You may view, download and print pages from the website for your own personal, non-commercial use, provided you do not modify the content or remove any copyright or proprietary notices.
  • The Fast Cargo name, logo and “FC” mark are trademarks of Freight Companies Australia. You may not use them without our prior written permission.
  • Nothing on this website grants any licence or right to use any intellectual property without the express written permission of the owner.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia sitting in Melbourne for the resolution of any dispute arising under or in connection with these Terms.

8. Dispute Resolution

In the event of a dispute arising from these Terms or our Services, the parties agree to follow this process before commencing court proceedings:

  • Step 1 — Notification: The aggrieved party must send a written notice to the other party outlining the nature of the dispute and the outcome sought.
  • Step 2 — Negotiation: The parties will use reasonable endeavours to resolve the dispute through good-faith negotiation within 14 business days of receiving the notice.
  • Step 3 — Mediation: If the dispute is not resolved through negotiation, either party may refer the matter to mediation administered by the Resolution Institute under its mediation rules. The mediation will be held in Melbourne, Victoria, and the costs will be shared equally unless the mediator directs otherwise.
  • Step 4 — Litigation: If mediation does not resolve the dispute within 28 days of referral, either party may commence court proceedings in accordance with Section 7 above.

9. Termination

We may suspend or terminate your access to our website or Services at any time, without prior notice, if:

  • You breach any provision of these Terms.
  • We are required to do so by law or a regulatory authority.
  • We reasonably believe your conduct may cause legal liability for us or other users.
  • We discontinue the relevant Service.

Termination does not affect any accrued rights or obligations, including any outstanding payment obligations. Sections relating to liability limitations, intellectual property, governing law and dispute resolution survive termination.

10. Contact Us

If you have questions about these Terms and Conditions, please contact us: