Freight Companies Australia, trading as Fast Cargo (“we”, “us” or “our”), is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at fastcargo.one, engaging our freight management services, or communicating with us in any way, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect and hold the following categories of personal information:
1.1 Information You Provide Directly
- Identity information — full name, job title and company name.
- Contact details — email address, phone number, postal address and delivery addresses.
- Shipment details — cargo descriptions, weight, dimensions, origin and destination addresses, and special handling instructions.
- Financial information — billing address, purchase-order numbers and payment references (we do not store full credit-card numbers on our servers).
- Enquiry content — any information you include when you submit a form, send an email or call our team.
1.2 Information Collected Automatically
- Device and browser data — IP address, browser type and version, operating system, screen resolution and language preference.
- Usage data — pages viewed, links clicked, referring URL, time spent on pages and navigation paths.
- Cookies and similar technologies — see our Cookie Policy for full details.
1.3 Information from Third Parties
We may receive information about you from carrier partners, customs authorities, credit-reporting bodies or publicly available sources where this is necessary to provide our freight management services.
2. How We Use Your Information
We collect and use personal information only for purposes that are directly related to our functions and activities. These include:
- Processing and fulfilling freight, shipping and logistics requests.
- Generating quotes, invoices and shipping documentation.
- Communicating with you about your shipments, enquiries or account.
- Complying with customs, biosecurity and other regulatory requirements.
- Improving our website, services and customer experience through analytics.
- Sending you relevant service updates and, where you have opted in, marketing communications.
- Preventing fraud, unauthorised access and other illegal activity.
- Meeting our legal and regulatory obligations under Australian law.
3. Information Sharing
We do not sell, rent or trade your personal information. We may share your information with the following parties only to the extent necessary to deliver our services:
- Carrier and logistics partners — domestic and international transport operators engaged to carry your freight.
- Customs brokers and government agencies — Australian Border Force, Department of Agriculture, Fisheries and Forestry, and overseas equivalents as required for international shipments.
- Insurance providers — where transit insurance is arranged on your behalf.
- IT and hosting providers — third-party service providers who host our website and business systems under strict data-processing agreements.
- Professional advisers — accountants, auditors and legal counsel, where reasonably necessary.
- Law enforcement or regulators — where we are required or authorised by law to do so.
Where personal information is transferred outside Australia (for example, to fulfil an international shipment), we take reasonable steps to ensure the overseas recipient handles it in accordance with the APPs.
4. Data Security
We take the security of your personal information seriously and implement a range of safeguards including:
- Encrypted data transmission via TLS/SSL across our website.
- Access controls that restrict personal information to authorised personnel on a need-to-know basis.
- Regular security reviews and software patching of our systems.
- Secure destruction or de-identification of personal information that is no longer required.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of any eligible data breach in accordance with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988.
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect usage analytics. You can manage or disable cookies through your browser settings. For detailed information on the types of cookies we use and how to control them, please refer to our Cookie Policy.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access — request a copy of the personal information we hold about you.
- Correction — ask us to correct any information that is inaccurate, out of date, incomplete or misleading.
- Opt out of marketing — unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us directly.
- Complain — lodge a complaint if you believe we have breached the APPs.
To exercise any of these rights, contact us using the details below. We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
7. Children’s Privacy
Our services are designed for businesses and individuals aged 18 years and over. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected information from a child, we will take reasonable steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this page periodically.
9. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: info@fastcargo.one
- Address: 17 Hi-Tech Place, Seaford, VIC 3198, Australia
- Phone: 03 9008 6999